Technical help

Everything you need to know

To fully experience our web services as intended, James Hay Partnership recommend customers use the latest version of their chosen web browser.

If you are upgrading your web browser we recommend the latest free versions of Chrome, Firefox, Internet Explorer or Safari.

If you have any technical problems downloading a browser, please contact either your Internet Service Provider or Computer Manufacturer.

For more details on how to get the best from the James Hay Partnership website, please read the information below.

Screen resolution

The James Hay site is best viewed at a resolution of 1024x768 pixels or greater. In order to change the screen resolution on Windows XP, go to Start > Control Panel > Appearance and Themes > Display and change the screen area to 1024x768 pixels or greater. On a Mac, go to Apple Menu > System Preferences > Display in order to change the screen resolution.

Colour

The James Hay site is best viewed at a colour-depth of greater than 256 colours (16bit). In order to change the screen colour settings on Windows XP, go to Start > Control Panel > Appearance and Themes > Display and change colour depth to greater than 16bit. On a Mac, go to Apple Menu > System Preferences > Display in order to change the colour depth.

Partially sighted customers

James Hay has improved the accessibility of its website for blind and partially sighted customers. We have done this through the use of our own website accessibility guidelines in consultation with the RNIB and by following as far as possible, the guidelines established by the official Web Accessibility Initiative (WAI).

Windows PC requirements

To use the site effectively your PC should operate one of the following web browsers:     

• Microsoft Internet Explorer 11.0 or greater
• Microsoft Edge
• Google Chrome
• Mozilla Firefox

Mac requirements

To use the site effectively your Mac should operate one of the following web browsers:    

• Safari
• Google Chrome
• Mozilla Firefox 

iPad requirements

To use the site effectively your iPad should operate one of the following web browsers:  

• Safari
• Google Chrome

Android requirements

To use the site effectively your Android tablet or phone should operate one of the following web browsers:      

• Google Chrome

We recommend you keep up-to-date with latest version of each of these browsers for the fastest and most secure experience.

Other browsers

The James Hay Partnership site is optimised for use with the browsers listed above and whilst we do everything we can to make the site accessible to all it may not display correctly in older versions or other browsers.