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Brexit impact
The UK has now left the EU. Our updated FAQs share our understanding of the impact on our service and products.
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Making payments in
From 1 January, we can no longer accept cheques for payments into your products. Direct Debits and electronic transfers can be made to the bank details found in your James Hay Online account.
Find out how
Frequently Asked Questions
We have updated our Frequently Asked Questions page to provide answers to some of your most common queries.
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Support during Coronavirus
Please visit our new Frequently Asked Questions page to see how we can support you at this time.
View FAQs
Notifying us of an income change?
Make sure you check our list of cut-off dates to get your request in on time.
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Welcome to James Hay, the secure and flexible approach to your retirement wealth planning.
We provide the tools and expertise for you to manage your savings and investments, all in one place.
In 2019, we were trusted by over 58,000 customers.
What would you like to do?
View our products
Find out about the products and services available.
View your products
Manage your products with James Hay Online.
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literature
Find any documents for your products.
Explore retirement
Make the most of your pension freedoms.
Keeping you informed
Things to consider for the change of the tax year
The Pensions Advisory Service provides guidance on a range of pension matters when things change
Find out more about the different ways we can support you