What we do matters
At James Hay our customers are at the heart of everything we do. We strive to deliver service excellence through advisers so they can enable investors to navigate the second half of their financial lives.
Handling pensions and investments for more than 58,000 clients and £26bn in assets, James Hay have helped to grow people’s savings and sense of security for more than 40 years. Today, we’re developing the careers of more than 650 people too, across a range of locations.
We all have a huge part to play in enabling investors to achieve their aspirations. Every conversation, every decision, every role is vital to enhancing people’s experience of James Hay – whether directly or indirectly. That consistent quality and experience is because our colleagues all live and breathe the same values. They’re the bedrock of our business:
- Think investor
- Do the right thing
- Work as a team
- Take responsibility
By submitting an application or CV to James Hay, or our resourcing partner OPRA, you agree that you have read the Candidate Privacy Statement and that any data you have provided can be used to process your application.
Your potential and perks
Our people matter. We want you to feel recognised and rewarded for what you do – and supported to achieve your ambitions.
In addition to a competitive salary, you’ll enjoy:
- A flexible 35-hour working week
- 25 days’ paid annual leave with holiday trading options
- Good pension with matched contribution of up to 6%
- Income protection and death in service benefit of four times your salary
- Optional excess-free private medical insurance for you and your family
- Support for your physical and mental health
- Long service awards, including extra holiday days and cash bonuses
- A workplace that values diversity and your individual talents.
Learning & Development
At James Hay, continuous professional development isn’t just about ticking boxes – it’s in our DNA. We’ll support you to be the best you can be in a variety of ways:
- Through the James Hay Learning Academy, we offer a wide range of face-to-face training courses.
- Our eLearning System offers digital learning to support mandatory FCA training, including GDPR, Anti-Money Laundering, Anti-Bribery & Corruption and Health & Safety.
- We also pay for relevant external training courses and apprenticeships.
As part of our dedication to providing our colleagues and communities with opportunities to develop, we offer several successful apprenticeship programmes. Apprentices are supported throughout by their managers and a skills coach from an accredited training provider.
The Change Delivery Team brings James Hays’ hopes and dreams to life! Their goal is to work with the wider business to establish the best way to deliver change and improvements - whilst ensuring the proposed delivery fits with the overall objectives, strategy and financial aims of the organisation. This team works with the business and delivers for it.
The Commercial department includes sales (office-based and field sales), Marketing, Proposition, Technical Support Unit, Insight, Customer Experience and Platform Consultants. Between them, these teams steer the development of the products and services we offer, manage the relationships with advisers and investors and take responsibility for delivering an excellent customer experience.
From accounting to facilities, purchase leger and procurement as well as forecasting and support, this is a dynamic team of numerical experts who provide valuable insight into and oversight of the business.
Human Resources (HR)
An energetic and proactive area of the business, the Human Resources department looks after careers, culture, learning and development, onboarding and internal communications to name just a few!
Information Technology (IT)
With roles for developers, systems experts and User Acceptance Testing specialists, service desk operators and more, the IT department provides a multitude of opportunities spanning the whole IT gambit.
Legal and Company Secretarial
A group of legal and company secretarial professionals providing advice, guidance and support to the James Hay business on a variety of corporate and legal matters, including the governance of the companies within James Hay, commercial agreements, intellectual property, litigation and core products, in particular pensions, along with trusts and investments. Part of the work involves the team drafting, negotiating, amending and reviewing legal documents to ensure that the business operates in accordance with legislative requirements, and to ensure that legal exposure of the James Hay companies is minimised. Predominantly based in Salisbury, the department also has a presence in the Bristol office.
Operations is the engine room of the business – and the largest business area in terms of people. With teams looking after everything from the opening of new products, arranging the transfers of cash and assets, paying benefits to investors, placing investments with fund managers and acting as point of contact for our financial adviser population, our Service Executives have a wide range of customer service skills, processing capabilities and technical expertise.
Risk & Compliance
Risk & Compliance - As a second line Centre of Excellence, Risk & Compliance provide guidance, oversight and advice to the business on a variety of risk and regulatory matters including; Financial Conduct Authority (FCA) conduct, data protection, anti-money laundering and risk management. The department also provides independent monitoring and assurance of the business against James Hay’s regulatory risk appetite and provides assurance to the Board that the business is operating within a compliant framework and delivering fair customer outcomes. Predominantly based in Salisbury, the department also has a presence in the Bristol and London offices.
St Paul's Road
1a Lloyd's Avenue
Kent's Hill Business Park