Because what we do matters, every role in our company is built on a passion for providing excellent customer service, valuing the importance of working collaboratively as part of a team.

We know that we can all make a difference, join us.

Our benefits:

In addition to your base salary we provide you with:

  • 35 hour working week
  • Group Money Purchase Pension Scheme – James Hay Partnership will match your contributions up to a maximum of 6%
  • Death in Service Benefit of 4 x Annual Salary
  • Permanent Health Insurance
  • 25 days paid annual leave plus bank holidays
  • Interest Free Season Ticket Loan (Travel)
  • Childcare Voucher Scheme
  • Active Staff & Social Club
  • Private Medical Insurance - optional
  • Once employed you can choose to take additional benefits from our Reward Hub

Current Vacancies

  • Assistant to Company Secretary (Salisbury)

    To support the JHP Company Secretary in the delivery of a robust corporate governance framework for the JHP Board and all legal entities within the James Hay Partnership and in the provision of a Secretariat function for JHP. The role will impact on the Investor Outcome that James Hay is a safe and secure business through the delivery of an efficient governance regime. The cultural tone set by the Board and Senior Executives is key to the organisation as a whole, meeting the Investor Outcomes of operating with integrity and ensuring the interests of investors are first at all times.

  • Business Analyst (Salisbury)

    Perform business analysis to support performance improvement and system enhancement projects, using an agile/lean/six sigma approach.

  • Designer and User Experience Architect (Salisbury)

    A member of the Digital Team in Propositions, this role is the lead voice on design in the business and responsible for creating and evolving designs based on market best practice and end user engagement to target an optimum online user experience.

  • Fees Administrator (Salisbury)

    The Fees & commissions team is responsible for carrying out two primary functions; James Hay fee processing and the processing of IFA charges. Part of the fee processing involves the raising and calculation of fees, which requires an excellent eye for detail. Where fees cannot be immediately settled, the team follows a credit control procedure to ensure the debt is settled in a timely manner. The IFA charges function involves the processing of initial and recurring remuneration that is due to IFAs and the reconciliation of the bulk accounts through which such commissions are paid.

  • Fees Department Manager (Salisbury)

    This is a key role within the finance department reporting to the Head of Finance. Will have management responsibility for the Fees Teams and driving forward implementation of fees automation on an ongoing project basis. Leading, influencing and motivating the teams to achieve their goals in line with the overall strategic business plan in conjunction with minimising errors, complaints and risk to the business by having appropriate checks and measures in place which are regularly monitored and reported on.

  • Green Belt Six Sigma Process Improvement Specialist (Salisbury)

    Operating under the supervision of a Black Belt Six Sigma Lead, the Green Belt Six Sigma Process Improvement Specialist will be responsible delivering process and service improvements. The role will be responsible for delivering improvements using Six Sigma tools and techniques, and Lean manufacturing principles to achieve measureable benefits

  • Literature Executive - Investor (Salisbury)

    Retaining and maintaining up to 350 items of literature relating to James Hay products. The post holder has no staff or budgetary responsibilities and will be provided with the opportunity to develop their technical understanding of Product Literature. Working in a small specialist team they will have the opportunity from time to time to become involved in other aspects of product marketing. This role requires enhanced vetting as per the Referencing and Staff Vetting Policy.

  • Property Solicitor 6m FTC (Salisbury)

    The Property team manages the purchase and sale of properties held on behalf of pension members, as well as dealing with any issues that arise during the time the property is held within the SIPP. The role is primarily to protect James Hay’s interests to ensure that procedures followed adhere to HMRC, statutory and James Hay’s own requirements to mitigate risk.

  • Remediation Project Lead (Salisbury & Bristol)

    To manage existing remediation project work through to successful completion. The job may be based in Salisbury or Bristol but there is likely to be significant time spent on the Bristol site. The job involves managing work within operational teams but does not have line management or financial responsibility.

  • RPA Analyst/ Developer (Salisbury)

    Reporting to the Head of Technology Innovation, the RPA Analyst/Developer will be part of a brand new team dedicated to designing and implementing robust solutions across the company using RPA tools. The role will ensure that internal customers understand and utilise the full RPA capabilities to maximise quality delivery and operational efficiency.

  • Sales Ledger Administrator (Salisbury)

    Financial control is a small team that is responsible for financial and regulatory reporting along with sales ledger control. Reporting to the Finance Manager, this is a challenging role, which provides the opportunity to work within a regulated environment and requires you to represent James Hay in a professional manner. Your primary role will be to assist with the sales ledger processing, although you may be requested to assist with other processes managed by the team.

  • Service Desk 3rd Line Support Analyst (Salisbury)

    This is an exceptional opportunity for an Individual with strong experience working within a Service orientated Service Desk environment with a solid understanding of Windows and Citrix Platforms. The Individual will be responsible for working within the Service Desk team assisting the current first and 2nd line teams, managing day to day support issues, but with the experience and responsibility to resolve complex Incidents and Problems.

  • Service Executive (Salisbury)

    Service Executives work as part of a team responsible for administering JHP products and services in line with product Terms & Conditions, and in accordance with company policies and procedures, and relevant regulatory requirements. Each team completes processes for a specialist area of administration depending on the operational department the team resides in. Details of each team’s specific responsibilities can be found in the Operations Team Responsibilities document).

  • Infrastructure Engineer (Milton Keynes)

    As part of IFG Group, James Hay Partnership is a market leader in the field of Self-Invested Personal Pensions (SIPP) and WRAP product and administration. The IT team are currently involved in a strategic programme of work, to grow the business and improve Technology in alignment with the strategic roadmap.

  • Infrastructure Engineer – Cisco Voice SME (Milton Keynes)

    James Hay Partnership has a diverse customer base supporting over 49,000 clients. As a market leader of SIPP and WRAP products James Hay Partnership needs to ensure it provides a stable and secure technology and Voice platform for its clients and its staff. The post holder will provide support and technical expertise across the entire Network & Voice platform as well as being an escalation point for the Service and Development teams. Demonstrating attributes of a technology leader, showing strength working as part of team and as an individual.

  • IT Project Manager (Milton Keynes)

    Responsible for the management and co-ordination of priorities projects throughout their lifecycle, ensuring that the project goals and benefits are delivered.

  • Assistant Service Executive (Bristol)

    Assistant Service Executives work as part of a team responsible for administering James Hay Partnership products and services in line with product Terms & Conditions, and in accordance with company policies and procedures, and relevant regulatory requirements. Each team completes processes for an area of administration depending on the operational department the team resides in.

  • Service Executive (Bristol)

    Service Executives work as part of a team responsible for administering James Hay Partnership products and services in line with product Terms & Conditions, and in accordance with company policies and procedures, and relevant regulatory requirements. Each team completes processes for an area of administration depending on the operational department the team resides in with the ultimate aim as to ensure positive investor outcomes are achieved.

  • Senior Service Executive (Bristol)

    James Hay Partnership is a retirement wealth planning platform. This role requires vetting as per the Referencing and Staff Vetting Policy. Reporting to a Team Manager and working within a department varying in size from 20 – 40 people. The post holder is responsible for managing relationships with our Advisors and Investors and resolving service issues that have been escalated.

  • SIPP/SSAS Department Manager (Bristol)

    Responsible for and ensuring that developing and implementing change throughout the department, whilst complying with all company policies, in addition to this the post holder will also be involved in setting budgets and be responsible for making sure these are adhered to. Maintaining and building relationships with Investors and Advisers and analyse service levels to enhance our Investor Outcomes, there may at times be a requirement to travel between offices and attend external meetings.

  • Team Manager (Bristol) (6m FTC)

    James Hay Partnership is a retirement wealth planning platform. This role requires vetting as per the Referencing and Staff Vetting Policy. Reporting to a Department Manager the post holder is responsible for leading a team of 8 – 15 people and working closely with Service Executives to ensure Investor Outcomes are met. There is no budget responsibility within this role.

If you would like to apply for any of the vacancies listed and join our team please complete the application form within the vacancy information or send your CV to jh.recruitment@jameshay.co.uk

Please state which role you are applying for, explain any gaps in your employment and state the salary you are seeking.