What we do matters. Every role in our business is built on a passion for providing service excellence, working within inspirational and supportive teams.

We pride ourselves on meeting and exceeding the expectations of our advisers and investors. Our service-focused culture and processes put the needs of our customers at the heart of everything we do.

In addition to your salary, we provide you with a range of benefits:

  • 35 hour week with flexible arrangements considered
  • 25 days paid annual leave with holiday trading options
  • Group Money Purchase Pension Scheme with matched contributions up to 6%
  • Income protection and a death in service benefit of four times your annual salary
  • Private Medical Insurance with no excess and cover for family members (optional)
  • Access to employee assistance programme for your physical health and mental wellbeing
  • Long service awards starting from five years.

Once you’re employed, you’ll have access to additional lifestyle and flexible benefit options through RewardHub:

  • Season ticket loans for commuter travel and parking
  • Access to additional technology and lifestyle options
  • Retail vouchers and loads of local discounts

Our Social Committee are active in the communities around our offices and we host two staff events each year, in the summer and at Christmas, where we announce the James Hay Values Award winners.

Current vacancies

  • Compliance Adviser (Salisbury)

    The Compliance Adviser will support the Senior Compliance Manager, Head of Compliance and Compliance Managers in all aspects of Compliance arising within the James Hay companies. This role, based in either our Salisbury or Bristol office (as agreed), will sit within the James Hay Compliance team, reporting to the Senior Compliance Manager and ultimately reporting to the Head of Compliance (CF10). Key activities of this role will be the review and approval of financial promotions, tracking and submission of regulatory reports to the FCA, administration and submission to the FCA of forms for Approved Persons and regulatory horizon scanning.

  • Compliance Manager (Salisbury)

    The Compliance Manager will support the Senior Compliance Manager and Head of Compliance in all aspects of Compliance arising within the James Hay companies. The role will also be required to supervise the activities performed by the Compliance Advisers on the team as required. This role, based in either our Salisbury or Bristol office (as agreed), will sit within the James Hay Compliance team, reporting to the Senior Compliance Manager and ultimately reporting to the Head of Compliance (CF10).

  • Compliance Monitoring Supervisor (13 month FTC) (Salisbury or Bristol)

    Compliance is responsible for ensuring that James Hay operates within regulatory rules and guidelines. The Compliance Monitoring team is an independent assurance function, operating within the 2nd line of James Hay’s ‘3 Lines of Defence’. The team undertakes compliance monitoring of the business against James Hay’s regulatory risk appetite and provides assurance to the James Hay Board that the business is operating within a compliant framework.. This role will assist with monitoring of the James Hay products, controls and systems in Salisbury, Bristol, Milton Keynes and London.

  • Property Solicitor (Salisbury)

    The Property team manages the purchase and sale of properties held on behalf of pension members, as well as dealing with any issues that arise during the time the property is held within the SIPP. The role is primarily to protect James Hay’s interests to ensure that procedures followed adhere to HMRC, statutory and James Hay’s own requirements to mitigate risk.

  • RPA Developer (Salisbury)

    Reporting to the RPA Senior Developer, the RPA Developer will be part of a brand new team dedicated to designing and implementing robust solutions across the company using RPA tools. The role will ensure that internal customers understand and utilise the full RPA capabilities to maximise quality delivery and operational efficiency.

  • Service Executive (Salisbury)

    Service Executives work as part of a team responsible for administering JHP products and services in line with product Terms & Conditions, and in accordance with company policies and procedures, and relevant regulatory requirements. Each team completes processes for a specialist area of administration depending on the operational department the team resides in. Details of each team’s specific responsibilities can be found in the Operations Team Responsibilities document).

  • Senior Service Executive (Salisbury)

    Senior Service Executives work as part of a team responsible for administering JHP products and services in line with product Terms & Conditions, and in accordance with company policies and procedures, and relevant regulatory requirements. Each team completes processes for a specialist area of administration depending on the operational department the team resides in. Details of each team’s specific responsibilities can be found in the Operations Team Responsibilities document).

  • Information Security Manager (Milton Keynes)

    Reporting to the Head of IT Operations and liaising with the Head of Infrastructure, the Information Security Manager will be responsible for maintaining Information Security policies and controls, in addition to application, infrastructure and network security reviews of local, national and international operations to ensure the security of all Information Security assets within the James Hay Partnership.

  • Infrastructure Engineer - Cisco Voice SME (Milton Keynes)

    As part of IFG Group, James Hay Partnership is a market leader in the field of Self-Invested Personal Pensions (SIPP) and WRAP product and administration. The IT team are currently involved in a strategic programme of work, to grow the business and improve Technology in alignment with the strategic roadmap.

  • Senior Test Specialist (Milton Keynes)

    The purpose of all test roles is to support achieving the highest quality outcomes for James Hay's Investors, Advisers and End-users wherever those stakeholders interact with our technology. Typically, this will be delivered through validating that stakeholder expectations of our technology can be met and verifying that changes to our technology actually met those expectations and continue to do so once in operation.

  • Software Developer – e-Commerce (Milton Keynes)

    The e-Commerce Developer will be a member of the web application development team. You will deliver imaginative solutions to business problems. The role entails analysis, systems development, support and maintenance of activities across the business. Given your specialist business background you will understand where practical solutions can be chosen to meet business change requirements and where a high quality focus will be required.

  • Senior Software Developer - Workflow (Milton Keynes)

    The Senior Workflow Developer will require strong technical skills within the Tibco toolset and would be responsible for analysing business requirements and designing the services that can be developed in a Service Orientated Architecture (SOA) to meet the requirements of each change and ultimately ensure positive investor outcomes are achieved.

  • Test Specialist (Milton Keynes)

    The purpose of all test roles is to support achieving the highest quality outcomes for James Hay's Investors, Advisers and End-users wherever those stakeholders interact with our technology. Typically, this will be delivered through validating that stakeholder expectations of our technology can be met and verifying that changes to our technology actually met those expectations and continue to do so once in operation.

  • Compliance Manager (12 month FTC) (Bristol)

    The Compliance Manager will support the Senior Compliance Manager and Head of Compliance in all aspects of Compliance arising within the James Hay companies. The role will also be required to supervise the activities performed by the Compliance Advisers on the team as required. This role, based in either our Salisbury or Bristol office (as agreed), will sit within the James Hay Compliance team, reporting to the Senior Compliance Manager and ultimately reporting to the Head of Compliance (CF10).

  • Service Executive (Bristol)

    Service Executives work as part of a team responsible for administering James Hay Partnership products and services in line with product Terms & Conditions, and in accordance with company policies and procedures, and relevant regulatory requirements. Each team completes processes for an area of administration depending on the operational department the team resides in with the ultimate aim as to ensure positive investor outcomes are achieved.

If you would like to apply for any of the vacancies listed and join our team please complete the application form within the vacancy information or send your CV to jh.recruitment@jameshay.co.uk

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