What we do matters. Every role in our business is built on a passion for providing service excellence, working within inspirational and supportive teams.

We pride ourselves on meeting and exceeding the expectations of our advisers and investors. Our service-focused culture and processes put the needs of our customers at the heart of everything we do.

In addition to your salary, we provide you with a range of benefits:

  • 35 hour week with flexible arrangements considered
  • 25 days paid annual leave with holiday trading options
  • Group Money Purchase Pension Scheme with matched contributions up to 6%
  • Income protection and a death in service benefit of four times your annual salary
  • Private Medical Insurance with no excess and cover for family members (optional)
  • Access to employee assistance programme for your physical health and mental wellbeing
  • Long service awards starting from five years.

Once you’re employed, you’ll have access to additional lifestyle and flexible benefit options through RewardHub:

  • Season ticket loans for commuter travel and parking
  • Access to additional technology and lifestyle options
  • Retail vouchers and loads of local discounts

Our Social Committee are active in the communities around our offices and we host two staff events each year, in the summer and at Christmas.

Current vacancies

  • Assistant Service Executive (Salisbury) (3m FTC)

    Assistant Service Executives work as part of a team responsible for administering JHP products and services in line with product Terms & Conditions, and in accordance with company policies and procedures, and relevant regulatory requirements. Each team completes processes for a specialist area of administration depending on the operational department the team resides in. (Details of each team’s specific responsibilities can be found in the Operations Team Responsibilities document).

  • Business Architect (Salisbury)

    This role owns the Business Architecture of the organisation, including the Current Operating Model, Target Operating Model and Business Capabilities across People, Process & Systems. Working principally at the macro level, innovating business model designs to create value and influencing the shape and focus of change initiatives to support strategic goals and define the art of the possible.

  • Contact Centre Executive (Salisbury)

    The Contact Centre Service Executive works as part of a team responsible for handling all incoming calls relating to all JHP products. This team carries a level of prestige as the primary point of contact for current Investors and Advisers representing James Hay. When the Executive speaks to a caller, they have the unique opportunity to assist the caller and deliver a high quality service; leaving the caller wanting to share their experience with fellow Advisers and friends. The aim is to manage the majority of the calls through utilising the systems available and working with the Operational administration teams where required, leaving the caller feeling their query has been answered and they received a high level of service.

  • Lead Business Analyst (Salisbury)

    This role will be responsible for delivering business changes across process, people and systems, through the Business Analysis function. Working at a senior level to provide a pivotal role in providing vision and leadership to grow, develop and shape the Business Analysis function and methodology. This role will bring together the needs of the business as a whole, with IT in order to facilitate the delivery of appropriate and effective outcomes.

  • Portfolio Delivery Manager (Salisbury)

    This role has day to day responsibility for the successful delivery of ‘change’ across James Hay Partnership. The successful candidate will have responsibility for ensuring the organisations change capacity is effectively managed and utilised and that all change is delivered in adherence with the organisations Governance model and associated Methodologies.

  • Project Manager (Salisbury)

    This role will be responsible for managing multiple projects within the James Hay Partnership using approved methodology and processes, as defined by the Change Oversight Board. The successful candidate will ensure project delivery to quality and cost targets through building cross functional project teams.

  • RPA Developer (Salisbury)

    The purpose of all test roles is to support achieving the highest quality outcomes for James Hay's Investors, Advisers and End-users wherever those stakeholders interact with our technology. Typically, this will be delivered through validating that stakeholder expectations of our technology can be met and verifying that changes to our technology actually met those expectations and continue to do so once in operation.

  • Service Executive (Salisbury)

    Service Executives work as part of a team responsible for administering JHP products and services in line with product Terms & Conditions, and in accordance with company policies and procedures, and relevant regulatory requirements. Each team completes processes for a specialist area of administration depending on the operational department the team resides in. Details of each team’s specific responsibilities can be found in the Operations Team Responsibilities document).

  • Senior Service Executive (Salisbury)

    Senior Service Executives work as part of a team responsible for administering JHP products and services in line with product Terms & Conditions, and in accordance with company policies and procedures, and relevant regulatory requirements. Each team completes processes for a specialist area of administration depending on the operational department the team resides in. Details of each team’s specific responsibilities can be found in the Operations Team Responsibilities document).

  • Business Development Manager (London)

    The individual is responsible for negotiation with multiple IFA contacts to gain agreement to integrate business on the James Hay platform; to lead the implementation of effective processes between James Hay and IFAs; and to manage the business relationship to maximise volumes and profitability.

  • Software Developer – e-Commerce (Milton Keynes)

    The e-Commerce Developer will be a member of the web application development team. You will deliver imaginative solutions to business problems. The role entails analysis, systems development, support and maintenance activities across the business. Given your specialist business background you will understand where practical solutions can be chosen to meet business change requirements and where a high quality focus will be required.

  • Infrastructure Engineer (Milton Keynes)

    As part of IFG Group, James Hay Partnership is a market leader in the field of Self-Invested Personal Pensions (SIPP) and WRAP product and administration. The IT team are currently involved in a strategic programme of work, to grow the business and improve Technology in alignment with the strategic roadmap.

  • Information Security Manager (Milton Keynes)

    Reporting to the Head of IT Operations and liaising with the Head of Infrastructure, the Information Security Manager will be responsible for maintaining Information Security policies and controls, in addition to application, infrastructure and network security reviews of local, national and international operations to ensure the security of all Information Security assets within the James Hay partnership.

  • Service Executive (Bristol)

    Service Executives work as part of a team responsible for administering James Hay Partnership products and services in line with product Terms & Conditions, and in accordance with company policies and procedures, and relevant regulatory requirements. Each team completes processes for an area of administration depending on the operational department the team resides in with the ultimate aim as to ensure positive investor outcomes are achieved.

If you would like to apply for any of the vacancies listed and join our team please complete the application form within the vacancy information or send your CV to jh.recruitment@jameshay.co.uk

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