James Hay Administration Company Ltd

Complaints figures from 1 July to 31 December 2021

 

Number of complaints opened by volumes of business





Product/service grouping Provision (at reporting period end date) Intermediation (within the reporting period) Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Decumulations and pensions 10.65 (per 1000 policies in force) Not applicable 550 916 9.17% 37% 68% Delays/timescales

Decumulation and pensions: Decumulation is the conversion of pension assets built up during an individual’s working life into pension income to be spent during their retirement. These complaints relate to pensions, annuities and drawdown products sold by James Hay Partnership.

James Hay Administration Company Ltd

Complaints figures from 1 July to 31 December 2021

Number of complaints opened by volumes of business
Provision (at reporting period end date)~ Decumulations and pensions ~ 10.65 (per 1000 policies in force)
Intermediation (within the reporting period)~ Decumulations and pensions~ Not applicable

Product/service grouping
Number of complaints opened ~ 550
Number of complaints closed ~ 916
Percentage closed within 3 days ~ 9.17%
Percentage closed after 3 days but within 8 weeks ~ 37%
Percentage upheld ~ 68%
Main cause of complaints opened ~ Delays/timescales