Keeping your information safe and secure

We are committed to keeping personal information safe and confidential. If you apply for a product or service we will use your personal data in accordance with the consents that you give us when you apply.

You have the right to see certain information we hold about you on payment of a fee of £10. You should make your request in writing to us at our normal correspondence address.

The secure sections of the site are password protected and all of our online transactional services are protected by firewalls to prevent unauthorised access to our systems. You can communicate with us securely from within these areas, using our secure messaging service.

 

Sources of information

Whilst browsing and interacting with this website, there are several ways in which we can capture information generated by your actions, either directly or indirectly.

Our system collects server log data, which may include an IP address, the type of browser and operating system used, the time of day visited, the pages viewed, and search requests. We aggregate this data and use it for statistical purposes, helping us to ascertain, for example, the amount of interest in portions of our website, and how to improve the navigation and content of our website.

 

Secure Online services

The secure areas of our website are used when you have to access client portfolios. The secure areas of the website can be identified by the address in the top of your browser. An encrypted area's address will begin https:// rather than the usual http://.

Our online services are protected by 'firewalls'. This technology monitors and prevents any unauthorised access to our back-end systems - which means hackers cannot access account and personal details.

All information passed between you and James Hay when using our online services is sent using secure industry standard encryption of SHA256 SSL technology.

 

Protecting yourself online

Below are some of the things that you can do to protect the security of your personal information online.

  • You should never disclose your login details to anyone. We may, however, ask you to confirm certain information from your personal details to identify you when you contact us
  • Don't send plan details/personal details via email. There is a risk that your email could be intercepted en route
  • When logged into an online service, don't leave your computer unattended (for your safety you are automatically logged off after 30 minutes)
  • Close your browser session once you have logged off
  • When accessing your account, be aware of other people around you, e.g. in public places such as Internet cafés, or at work
  • You can change your password and passcode at any time by selecting this option within the Admin section. You can also change your memorable data on this page.

 

Client responsibility

It is your responsibility to ensure that your computer is virus protected. James Hay Partnership accepts no responsibility for any loss you may suffer as a result of accessing or downloading information from this site.

 

Security of Data

This website operates from secure systems. Because you are accessing personal details, we have also added extra layers of security for your added peace of mind. It uses the latest encryption technology to ensure that information passing between your PC and our servers is secure and cannot be accessed by anyone else. The SHA256 encryption that we use is supported by the latest web browsers available from Microsoft and the Mozilla Foundation.

We use the Secure Sockets Layer (SSL) protocol while you are logged in. If you are using Internet Explorer, this is indicated by the padlock in the bottom of your browser window.

In order to access your login we require 3 pieces of information from you to verify that you are authorised to view the details. Firstly a user ID is required, secondly a password is needed and finally a passcode. Only once all three parts of the data are confirmed as being correctly entered will we allow access to the system.

All our online transactional services are protected by 'firewalls'. This technology monitors and prevents any unauthorised access to our back-end systems ensuring that 'hackers' cannot access any account/personal details.

 

Cookies

A cookie is an information file that we store on your computer. We currently create a small number of cookies when entering the main James Hay site (www.jameshay.co.uk) and the Secure Portal site (www.jameshay.co.uk/portal), and also when using the Online Applications and Illustrations tools.

They are detailed below:                                                                                                                                                    

www.jameshay.co.uk
Cookie ID Created by Usage
JH_cookie James Hay Indicates whether the user has accepted the cookie message and hidden it (for the wwww.jameshay.co.uk site).
JH_contact James Hay Stores the first two characters of the postcode entered for 'Find your regional Business Development Manager'
eNews James Hay Stores the date of the last eNews item that's been viewed.
ASP.NET_SessionId
_RequestVerficationToken
James Hay Session status controllers.  Required for site usage.
_ga
_gat
Google Analytics
on behalf of James Hay
We use Google Analytics to measure how visitors use our web site, so that we can make constant improvements to the site’s functionality. The visitor information is held anonymously and is only accessed by James Hay via Google’s analytical tools.
CB_Terms James Hay Indicates whether the user has confirmed they are an IFA for access to ‘Adviser only’ regions of the site.
JH_AdvInvCheck_Public James Hay Indicates whether the user has selected their status as Financial Adviser/Professional Intermediary or Investor. Required for site usage.

                                                                                                                                                               

www.jameshay.co.uk/portal
Cookie ID Created by Usage
Brand James Hay If you registered as part of a company then this is used as a reference for branding images (logos) on the website.
            ASP.NET_SessionId
            .AUTHCOOKIEPORTAL        
James Hay Session status controllers. Required for site usage.
portalCookies James Hay Indicates whether the user has accepted the cookie message and hidden it (for the Secure Portal site).
mainFeature James Hay Stores the time and date at which the user has hidden the main news feature on the Welcome page.
applyOnline James Hay Indicates whether the user has hidden the Apply Online feature on the Welcome page.
_utma
_utmb
_utmc
_utmt
_utmz        
Google Analytics
on behalf of James Hay
We use Google Analytics to measure how visitors use our web site, so that we can make constant improvements to the site’s functionality. The visitor information is held anonymously and is only accessed by James Hay via Google’s analytical tools.       

                              

www.jameshay.co.uk/Illustrations
Cookie ID Created by Usage
ASP.NET_SessionId
_RequestVerficationToken
.ASPXAUTH        
James Hay Session status controllers.  Required for site usage.

                              

www.jameshay.co.uk/OnlineApplications
Cookie ID Created by Usage
.AuthCookieOnlineApps James Hay Session status controller.  Required for site usage.

 

Your browser will allow you to disable cookies. However, if you do disable them you will not be able to use the Secure Portal site - the cookies are essential for functioning of that site.

For further information about cookies, and how to disable them, please visit www.AboutCookies.org. Or contact us and we will answer any questions you may have.

 

Legal statement for our Privacy Statement

This Privacy Statement is not designed to form a legally binding contract between James Hay Partnership and users of our website or secure online services. Instead it's a guide to our online protection standards - although of course we do consider it of utmost importance to abide by the principles stated here.