We regret that you have felt the need to make a complaint. To support you; we have created a guide to our complaint procedure. The complaint procedure details how we will process your complaint, the timeframes for a response and your rights to refer to an ombudsman service if you remain dissatisfied with the outcome.

We appreciate things do not always go as expected but pride ourselves on managing any complaints with professionalism and sensitivity. We also seek to use the feedback to learn how we can improve.

If we can help with any questions in the meantime, please contact us.