We’ll work with you to put things right

We look after over £28 billion* of savings from more than 57,000 investors and over a twelve-month period we typically process around 4,250,000 individual instructions**.

We always strive to do our best for each and every customer, but sometimes things don’t go as expected. If you need to complain about any aspect of the service we’ve provided, it’s therefore important we respond in good time, and with professionalism and sensitivity.

Do you wish to make a complaint?

Our commitment – we will:

If you’re not happy with how we’ve handled your complaint


*AUA as at June 2021 (James Hay Partnership Annual Report and Accounts)

**Based on 2020 EG management information