Infrastructure Engineer (Milton Keynes)


Job Title: Infrastructure Engineer
Salary band: dependent on experience
Department: IT Reporting To: Engineering Manager
Based: Milton Keynes



Job Purpose:

As part of IFG Group, James Hay Partnership is a market leader in the field of Self-Invested Personal Pensions (SIPP) and WRAP product and administration. The IT team are currently involved in a strategic programme of work, to grow the business and improve Technology in alignment with the strategic roadmap.


Main Accountabilities:

  • Administer and monitor Virtual server infrastructure.
  • Deploy ESX hosts.
  • Build new servers, physical and virtual.
  • Administer backups and restores.
  • Patching servers.
  • Administer Active Directory including Group Policies.
  • Systems monitoring.
  • Install, maintain and support new applications and Infrastructure.
  • Review of services, application delivery, patching and Anti-Virus.
  • Ensure appropriate standards and procedures are adhered to during the development process to support a quality deliverable to James Hay.
  • Work with a variety of business and technical contacts to gain a detailed understanding of their requirements.
  • Maintain security infrastructure including antivirus software, firewalls and endpoints.
  • Troubleshooting system and network problems, diagnose and solve hardware/software Incidents/problems.
  • Prioritising and managing several open cases and mini projects at one time.
  • Provide support to the business.
  • Provide solution(s)/work around(s) to incidents and problems.
  • Network trouble shooting, TCP/IP and general WAN/ LAN trouble shooting.
  • Supporting Users on both hardware and Software applications.
  • Create, manage and evolve polices, processes and procedures.
  • Work to SLA thresholds for incident(s), request(s) and problem(s).
  • Implementation of ISO 20000 and ISO 27001 policies.
  • Establishing a good working relationship with the business and 3rd party support personnel.
  • Testing / Evaluating and implementation of new technology.
  • Keep up to date with advancements in technology.
  • Prove exceptional Technology driven leadership skills, cross training and mentoring.
  • Willingness to Travel.


Job Dimension/Scope:

James Hay Partnership has a diverse investor base supporting over 49,000 clients contributing to over £16 Billion in Pensions and investments. As a market leader of SIPP and WRAP products James Hay Partnership needs to ensure it provides a stable and secure technology and Voice platform for its clients and its staff. The post holder will provide support and technical expertise across the entire Network & Voice platform as well as being an escalation point for the Service and Development teams. Demonstrating attributes of a technology leader, showing strength working as part of team and as an individual. This role requires enhanced vetting as per the Referencing and Staff Vetting Policy.


Job knowledge, skills, qualifications and experience required:

The ideal candidate will have experience working within the financial services sector. The candidate would be Microsoft certified and have spent several years specialising in supporting Windows on both VMWare and Citrix Platforms, with a solid understanding of Cisco Network Administration (CCNA or CCNP desirable). As well as all the expected qualities of an experienced Wintel support engineer the following skills are critical to the role.


  • Excellent troubleshooting and problem solving skills.
  • Considerable experience in administering/implementing a VMware Infrastructure including HA, DRS.
  • Good troubleshooting skills with VMWare Performance issues.
  • Significant experience supporting a Citrix XenApp Farm, administration and implementation.
  • Cisco network implementation, administration and troubleshooting. Route and Switch experience (CCNA or CCNP desirable).
  • Network trouble shooting, TCP/IP and general WAN/ LAN trouble shooting.
  • SAN Storage administration (NetApp).
  • Microsoft Exchange Administration.
  • Key understanding of ITIL framework.
  • Willingness to want to aid in supporting all aspects of the IT service assisting other teams where required from helpdesk, support through to architectural design and implementation.
  • Demonstrate excellent communication skills, written & verbal.
  • Able to develop good working relationships.
  • Strong organisation and planning skills with exposure to matrix management.
  • Team player.


  • Appsense Design and Administration
  • Azure
  • Office 365
  • PowerShell automation/scripting
  • SolarWinds
  • Experience of dealing with 3rd party MPLS providers
  • Checkpoint Firewall Administration
  • Experience working within the financial services sector
  • VMWare Certification: VCP or VCAP-DCA
  • Microsoft Certification: MCITP
  • Cisco Certification: CCNA or CCNP
  • Citrix Certification: CCA


James Hay Values:

  • Thinking Investor
  • Working as a Team
  • Doing the right Thing
  • Taking Responsibility


James Hay Behaviours:

  • Confident
  • Professional
  • Progressive
  • Engaging


Investor Outcomes pertinent to role:

  • Outcome 1 - James Hay is a safe and secure business to use for my retirement and wealth management needs
  • Outcome 2 - I am confident James Hay acts with integrity and ensures my interests as an investor is first at all times
  • Outcome 4 - I can easily log-in 24/7 to use a stable and reliable platform
  • Outcome 10 - If James Hay causes something to go wrong, I know they will fix it on a timely basis and look after me


Person Specification:

The ideal candidate will be flexible in their approach to upskill in a diverse technical platform, and have an enthusiasm for a custom focused role.