Richard Rowney
Chief Executive Officer

Richard Rowney joined James Hay as CEO on 5 October 2020.

He was previously CEO of LV where he worked for thirteen years, helping to build it into the UK’s most trusted and recommended insurer. Prior to becoming CEO he led the life and pensions division, creating one of the leading specialist retirement and protection providers. Before LV he spent 14 years at Barclays in a variety of senior operational, risk and change roles, including leading the integration of Woolwich Building Society.

Richard studied Business Administration & Management at Harvard Business School and has an MBA from Henley Business School

Gavin Howard

Gavin Howard
Chief Financial Officer

Gavin Howard joined as Group Chief Financial Officer on 18th April 2018 and was co-opted to the James Hay Partnership Board on 30th August 2018.

Gavin is a Fellow of the Institute of Actuaries with extensive experience in the financial services sector, including serving as Director of Strategy for Just Group plc, Director of International and Director of Equity Release for Partnership Assurance and Chief Financial Officer of In Retirement Services Ltd. Gavin is also a 3i-backed equity release specialist and has held actuarial roles for Barclays and Friends Provident.

His role incorporates strategy and leadership for teams of specialists, covering all aspects of financial planning, reporting; i.e. P&L, Management Information, Fees, and Taxation.

Alex Kovach

Alex Kovach
Chief Commercial Officer

Alex Kovach joined James Hay as Chief Commercial Officer on 1st June 2020. He’s responsible for all commercial aspects of our operation including business development and sales, proposition and marketing.

He has broad general management experience with a focus on digital, consumer and early stage business start-ups and corporate ventures. As Chief Commercial Officer at Interactive Investor he oversaw a period of rapid growth that led to the D2C platform moving from 9th to 2nd largest in the UK. His other recent roles include Managing Director of Camelot Global Services and CEO for International Development at Ladbrokes PLC. He was educated at Durham University and has an MBA with distinction from Insead.

Richard Warner

Richard Warner
Chief Operating Officer

Richard Warner joined James Hay as interim Chief Operating Officer in November 2020. With over 30 years’ experience leading transformational change across operations, digital and technology, Richard will oversee the administrative and operational functions of the platform and ensure that delivering a high quality of service to customer is at the heart of everything we do.

Prior to James Hay, Richard held both COO and CIO roles during his nine years at LV, and before that he spent 21 years at the multinational technology, business and management consultancy firm, Accenture.

Richard was a former winner of the BCS CIO of the Year.


Louisa King
Chief Risk Officer

Louisa King has more than 20 years’ experience in financial services including 15 years in Risk and Compliance. She is currently the Chief Risk Officer for James Hay Partnership and holds the FCA SM16 - Compliance Oversight and SM17 - Money Laundering Reporting Officer designations.

Prior to joining James Hay, Louisa held senior Risk and Compliance roles (including CF10) with the Royal Bank of Scotland, AXA Wealth and The Phoenix Group, with responsibility for the regulatory requirements for Banking, Life and Pensions, Mortgages and General.

Louisa has extensive experience of dealing with regulators and has been heavily involved with a number trade bodies, including the BBA and the ABI, to lobby for regulatory change. She has previously chaired the ABI’s Platform Working Group and represented the platform industry at the cross-industry Transfers and Re-registration Group (TRIG).


Paul Bagley
Distribution Director

Paul Bagley is responsible for implementing and managing James Hay’s distribution strategy. His team partners with adviser firms providing end to end platform support, and Paul’s job is to make sure they get the most out of the breadth of choice available on James Hay. He does that by applying the lessons learned from over 25 years working in this sector, including 10 years at the UK’s biggest fund supermarket, Cofunds.

Paul held various sales manager roles at Cofunds and was responsible for landing and running the key clients at the fund supermarket. He joined the fund supermarket when assets under administration (AUA) were £1bn and when he left to join James Hay, Cofunds’ AUA was hitting £65bn. Prior to immersing himself in platforms, Paul was a financial planning manager at NatWest.