Privacy

Keeping your information safe and secure

We are committed to keeping personal information safe and confidential. If you apply for a product or service we will use your personal data in accordance with the consents that you give us when you apply.

The secure sections of the site are password protected and all of our online transactional services are protected by firewalls to prevent unauthorised access to our systems. You can communicate with us securely from within these areas, using our secure messaging service.

Sources of information

Whilst browsing and interacting with this website, there are several ways in which we can capture information generated by your actions, either directly or indirectly.

Our system collects server log data, which may include an IP address, the type of browser and operating system used, the time of day visited, the pages viewed, and search requests. We aggregate this data and use it for statistical purposes, helping us to ascertain, for example, the amount of interest in portions of our website, and how to improve the navigation and content of our website.

Secure Online services

The secure areas of our website are used when you have to access client portfolios. The secure areas of the website can be identified by the address in the top of your browser. An encrypted area's address will begin https:// rather than the usual http://.

Our online services are protected by 'firewalls'. This technology monitors & prevents any unauthorised access to our back-end systems – which means hackers cannot access account and personal details.

All information passed between you and James Hay when using our online services is sent using secure industry standard encryption – 128-bit SSL technology.

Protecting yourself online

Below are some of the things that you can do to protect the security of your personal information online.

1. You should never disclose your login details to anyone. We may, however, ask you to confirm certain information from your personal details to identify you when you contact us
2. Don't send plan details/personal details via email. There is a risk that your email could be intercepted en route
3. When logged into an online service, don't leave your computer unattended (for your safety you are automatically logged off after 20 minutes)
4. Close your browser session once you have logged off
5. When accessing your account, be aware of other people around you, e.g. in public places such as Internet cafés, or at work
6. You can change your password and passcode at any time by selecting this option within the Admin section. You can also change your memorable data on this page.

Client responsibility

It is your responsibility to ensure that your computer is virus protected. James Hay accepts no responsibility for any loss you may suffer as a result of accessing or downloading information from this site.

Security of Data

This website operates from secure systems. Because you are accessing personal details, we have also added extra layers of security for your added peace of mind. It uses the latest encryption technology to ensure that information passing between your PC and our servers is secure and cannot be accessed by anyone else. The 128-bit encryption that we use is supported by the latest web browsers available from Microsoft and the Mozilla Foundation.

We use the Secure Sockets Layer (SSL) protocol while you are logged in. If you are using Internet Explorer, this is indicated by the padlock in the bottom of your browser window.

In order to access your login we require 3 pieces of information from you to verify that you are authorised to view the details. Firstly a user ID is required, secondly a password is needed and finally a passcode. Only once all three parts of the data are confirmed as being correctly entered will we allow access to the system.

All our online transactional services are protected by 'firewalls'. This technology monitors & prevents any unauthorised access to our back-end systems ensuring that 'hackers' cannot access any account/personal details.

Cookies

A cookie is an information file that we store on your computer. The cookie records information such as, how often and at what times you visit the website.

Your browser will allow you to disable cookies. However, if you do disable cookies you may find that your use of the site is impaired.

If you wish to disable cookies, please follow these steps:

Microsoft Internet Explorer v6

1. Select Tools
2. Select Internet Options
3. Select the Privacy tab and choose Advanced Options button
4. Check the Override Automatic Cookie Handling tick box
5. Disable the First Party cookies by choosing the Block option
6. Disable the Third Party cookies by choosing the Block option
7. Uncheck the option to 'Always allow session cookies'
8. Select OK to confirm changes

Microsoft Internet Explorer versions 7 and 8

1. On the menu bar at the top of the window, click on the Tools menu and select Internet Options
2. Select the Privacy tab
3. Move the slider to Block All Cookies
4. Click OK to close the Internet Options window

Firefox version 3 and above

1. At the top of the Firefox window, click on the Tools menu, and select Options
2. Select the Privacy panel
3. Set Firefox will: to Use custom settings for history
4. Uncheck mark Accept cookies from sites to disable Cookies
5. Click OK to close the Options window

If you have questions on a particular product or service please use the contact us details shown for that product or service.

Site tracking information

We use independent companies to measure and analyse how people use this site. We collate information like the number of pages viewed on the site, the number of visitors and common ways of arriving at or leaving the site. Doing this enables us to keep our content and navigation fresh and useful.

This generic, non-personal information is collated using cookies. We do not and will not link any information collected with any personal information collected about you on the website.

Legal statement for our Privacy Statement

This Privacy Statement is not designed to form a legally binding contract between James Hay and users of our website or secure online services. Instead it's a guide to our online protection standards – although of course we do consider it of utmost importance to abide by the principles stated here.