Privacy
Keeping your information safe and secure
We are committed to keeping personal information safe and confidential. If you apply for a product or service we will use your personal data in accordance with the consents that you give us when you apply.
The secure sections of the site are password protected and all of our online transactional services are protected by firewalls to prevent unauthorised access to our systems. You can communicate with us securely from within these areas, using our secure messaging service.
Capturing data
When you're browsing and using this site we often capture data about you. Sometimes we do it directly, sometimes indirectly.
Telephone calls
To help improve our service, telephone calls may be recorded.
Cookies
A cookie is an information file that we store on your computer. The cookie records information such as, how often and at what times you visit the website.
Your browser will allow you to disable cookies. However, if you do disable cookies you may find that your use of the site is impaired. The James Hay Online service is not available if cookies are disabled.
If you wish to disable cookies, please follow these steps:
Microsoft Internet Explorer v5
- Select Tools menu
- Select Internet Options
- Select the Security tab and choose the Custom Level button
- Find the cookies option and uncheck both types – 'stored' and 'per session'
Microsoft Internet Explorer v6
- Select Tools
- Select Internet Options
- Select the Privacy tab and choose Advanced Options button
- Check the Override Automatic Cookie Handling tick box
- Disable the First Party cookies by choosing the Block option
- Disable the Third Party cookies by choosing the Block option
- Uncheck the option to 'Always allow session cookies'
- Select OK to confirm changes
Site tracking information
We use independent companies to measure and analyse how people use this site. We collate information like the number of pages viewed on the site, the number of visitors and common ways of arriving at or leaving the site. Doing this enables us to keep our content and navigation fresh and useful.
This generic, non-personal information is collated using cookies. We do not and will not link any information collected with any personal information collected about you on the website.
Easy ways to protect yourself from danger
There are some things you can do to protect your personal information online. It's by no means exhaustive but will help make sure you don't fall foul of Internet fraud:
- Never tell anyone your log in details. We might ask you to confirm certain information to identify yourself when you contact us, for example, place of birth, memorable date, but we will never ask you to tell us your password or passcode.
- Don't send confidential information by Internet email as it’s not secure and there’s always a risk it could be intercepted.
- If you’re logged into an online service, don't leave your computer unattended. Close down your Internet browser once you’ve logged off.
Secure Online Services
You can easily identify secure areas by looking at the address in the top of your browser. An encrypted area's address will begin https:// rather than the usual http://. You can also tell this by looking for the padlock symbol in the bottom right hand corner of your web browser.
Our online services are protected by 'firewalls'. This technology monitors & prevents any unauthorised access to our back-end systems – which means hackers cannot access account and personal details.
All information passed between you and James Hay when using our online services is sent using secure industry standard encryption – 128-bit SSL technology.
Legal statement for our Privacy Statement
This Privacy Statement is not designed to form a legally binding contract between James Hay and users of our website or secure online services. Instead it's a guide to our online protection standards – although of course we do consider it of utmost importance to abide by the principles stated here.