Keeping your information safe and secure
We are committed to keeping personal information safe and confidential. If you apply
for a product or service we will use your personal data in accordance with the consents
that you give us when you apply.
The secure sections of the site are password protected and all of our online transactional
services are protected by firewalls to prevent unauthorised access to our systems.
You can communicate with us securely from within these areas, using our secure messaging
Sources of information
Whilst browsing and interacting with this website, there are several ways in which
we can capture information generated by your actions, either directly or indirectly.
Our system collects server log data, which may include an IP address, the type of
browser and operating system used, the time of day visited, the pages viewed, and
search requests. We aggregate this data and use it for statistical purposes, helping
us to ascertain, for example, the amount of interest in portions of our website,
and how to improve the navigation and content of our website.
Secure Online services
The secure areas of our website are used when you have to access client portfolios.
The secure areas of the website can be identified by the address in the top of your
browser. An encrypted area's address will begin https:// rather than the usual http://.
Our online services are protected by 'firewalls'. This technology monitors & prevents
any unauthorised access to our back-end systems – which means hackers cannot access
account and personal details.
All information passed between you and James Hay when using our online services
is sent using secure industry standard encryption – 128-bit SSL technology.
Protecting yourself online
Below are some of the things that you can do to protect the security of your personal
- You should never disclose your login details to anyone. We may, however, ask you
to confirm certain information from your personal details to identify you when you
- Don't send plan details/personal details via email. There is a risk that your email
could be intercepted en route
- When logged into an online service, don't leave your computer unattended (for your
safety you are automatically logged off after 20 minutes)
- Close your browser session once you have logged off
- When accessing your account, be aware of other people around you, e.g. in public
places such as Internet cafés, or at work
- You can change your password and passcode at any time by selecting this option within
the Admin section. You can also change your memorable data on this page.
It is your responsibility to ensure that your computer is virus protected. James
Hay accepts no responsibility for any loss you may suffer as a result of accessing
or downloading information from this site.
Security of Data
This website operates from secure systems. Because you are accessing personal details,
we have also added extra layers of security for your added peace of mind. It uses
the latest encryption technology to ensure that information passing between your
PC and our servers is secure and cannot be accessed by anyone else. The 128-bit
encryption that we use is supported by the latest web browsers available from Microsoft
and the Mozilla Foundation.
We use the Secure Sockets Layer (SSL) protocol while you are logged in. If you are
using Internet Explorer, this is indicated by the padlock in the bottom of your
In order to access your login we require 3 pieces of information from you to verify
that you are authorised to view the details. Firstly a user ID is required, secondly
a password is needed and finally a passcode. Only once all three parts of the data
are confirmed as being correctly entered will we allow access to the system.
All our online transactional services are protected by 'firewalls'. This technology
monitors & prevents any unauthorised access to our back-end systems ensuring that
'hackers' cannot access any account/personal details.
Legal statement for our Privacy Statement
This Privacy Statement is not designed to form a legally binding contract between
James Hay and users of our website or secure online services. Instead it's a guide
to our online protection standards – although of course we do consider it of utmost
importance to abide by the principles stated here.